Shipping policy
Processing Time Our products are made to order, so every order requires production time before it ships. Most orders are produced and dispatched within 3–5 business days, and during high-demand periods this can take up to 7 business days. Orders are not processed or shipped on weekends or holidays. You will receive a notification email once your order has shipped.
Domestic Shipping (United States) Estimated delivery times below start once your order has been produced and dispatched:
- Standard Shipping (5–8 business days in transit)
- Expedited Shipping on eligible items (3–5 business days in transit)
Shipping rates are shown at checkout and vary based on the items in your order and your destination.
Free Shipping We offer free standard shipping on eligible domestic orders of $70 or more. If your order qualifies, free shipping will automatically appear as an option at checkout.
International Shipping We currently ship to select international destinations, including countries within the European Union. International orders are typically delivered within 2–4 weeks after production, depending on the destination and customs processing, which can occasionally add additional time. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update from the carrier.
Lost, Delayed, or Damaged Packages Carrier delays are outside of our control, and EUSTRESS ATHLETICS is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package arrives damaged, please contact us within 48 hours of delivery at lutoimediagroup@yahoo.com with photos of the damage, and we will make it right.
Contact Us For any shipping-related questions, please reach out to us at: 📧 lutoimediagroup@yahoo.com